Policy
Cloud Club Rewards Policy
This policy explains how Cloud Club Rewards accounts, points, tiers, coupons, and reward redemptions work.
Rewards Eligibility
Cloud Club Rewards is available to eligible customers who are 21 years of age or older. Customers may create a rewards account using their name, phone number, and 4-digit rewards PIN.
Rewards Account Security
Customers are responsible for keeping their rewards PIN secure. Cloud Club may reset a customer PIN when needed for account support, but rewards accounts may be limited, corrected, or removed if misuse or unauthorized access is suspected.
Earning Points
Rewards points may be earned on eligible purchases, signup bonuses, promotions, and manual adjustments approved by Cloud Club. Points may be awarded based on order subtotal, promotions, or special customer service situations.
Point Value
Rewards points have no cash value and cannot be exchanged for cash. Points are promotional only and may only be used through the Cloud Club Rewards program where available.
Rewards Coupons
Rewards coupons are one-time-use coupons. Once a rewards coupon is redeemed and used at checkout, it cannot be reused. Customers are responsible for keeping coupon codes secure.
Redemption Refunds
If a coupon is redeemed by mistake and has not been used, Cloud Club may refund the redemption and restore the points. If the coupon has already been used on an order, the related order must be reviewed before any points may be restored.
Point Adjustments
Cloud Club may adjust, remove, or correct points when needed due to refunds, order changes, duplicate accounts, fraud prevention, system errors, promotional corrections, or customer service issues.
Rewards Tiers
Rewards tiers such as Bronze, Silver, Gold, and VIP are based on lifetime points. Tier benefits may include special promotions, birthday rewards, early sale access, VIP discounts, or free delivery promotions when available.
Program Changes
Cloud Club reserves the right to update, pause, limit, or end the rewards program at any time. Abuse, fraud, fake account creation, coupon sharing, or misuse of the rewards system may result in points, coupons, or accounts being removed.